Shipping Policy

oasise.com

Last updated: [insert date]

This Shipping Policy explains how we process, ship, and deliver orders placed with OASISÉ within the United Arab Emirates and, where applicable, internationally.

1. Processing Time

Orders are typically processed and dispatched within 1–2 business days of order confirmation (excluding weekends and public holidays). During sale periods or high-demand times, processing may take slightly longer — we'll notify you if there's a significant delay.

2. Delivery Timeframes

Destination	Estimated Delivery
Dubai	1–2 business days
Other Emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain)	2–4 business days
GCC countries (if applicable)	4–7 business days
International (if applicable)	7–14 business days

Delivery times are estimates starting from the date of dispatch, not the order date, and are not guaranteed. Actual delivery times may vary due to courier delays, customs processing, weather, or other circumstances beyond our control.

3. Shipping Costs

• Free shipping on orders over [insert threshold, e.g. AED 200].
• A flat shipping fee of [insert amount, e.g. AED 20–25] applies to orders below the free-shipping threshold.
• Any applicable shipping costs are calculated and displayed at checkout before payment.

4. Order Tracking

Once your order is dispatched, you'll receive a confirmation email or SMS with a tracking number and courier link so you can follow your shipment's progress.

5. Delivery Address and Failed Deliveries

• Please ensure your shipping address, phone number, and email are accurate and complete at checkout, as we are not responsible for delays or non-delivery caused by incorrect address details.
• Our courier partners will typically attempt delivery [2] times. If delivery cannot be completed, the parcel may be returned to us, and additional shipping charges may apply for redelivery.
• Someone must generally be available to receive and sign for the parcel, unless a safe-drop or "leave at door" option was selected at checkout.

6. Cash on Delivery (COD)

If Cash on Delivery is available at checkout, please have the exact amount ready for the courier. COD orders may be subject to a small additional handling fee, shown at checkout.

7. Order Changes and Cancellations

Once an order has been dispatched, we're unable to change the delivery address or cancel the shipment. Please review our Return and Refund Policy for cancellation and return options after delivery.

8. Customs, Duties, and Taxes (International Orders)

For orders shipped outside the UAE, the recipient is responsible for any customs duties, import taxes, or fees levied by the destination country. These are not included in the order total and are collected by the courier or local customs authority upon delivery.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date (or expected delivery date, for lost parcels) with your order number and, where applicable, photos of the damaged item and packaging. We'll arrange a replacement, repair, or refund in line with our Return and Refund Policy.

10. VAT

All prices displayed on the Site are inclusive of the 5% Value Added Tax (VAT) applicable in the United Arab Emirates, unless stated otherwise.

11. Contact Us

For questions about shipping or an order in transit, contact us at:

Email: shop@oasise.com